Return and Refund policy
Last updated May 13, 2024
Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund or an exchange. Please see below for more information on our return policy.
RETURNS
All returns must be postmarked within fourteen (14) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.
RETURN PROCESS
To return an item, please email customer service at
sales@ssc-sa.com to obtain a Return Merchandise Authorization (RMA) number. After receiving an RMA number, place the item securely in its original packaging and include your proof of purchase, then mail your return to the following address:
Self-solutions company for security systems
Attn: Returns
RMA #
Al-Jabriya Building - Office No. 3 - First Floor - Al-Zahraa Street - Al-Malaz Neighborhood Riyadh 12812 Saudi Arabia
Riyadh, Al-Zahraa 12812
Saudi Arabia
Just so you know, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return.
REFUNDS
After receiving your return and inspecting the condition of your item, we will process your return or exchange. Please allow at least five (5) days from the receipt of your item to process your return or exchange. We will notify you by email when your return has been processed.
EXCEPTIONS
For defective or damaged products, please contact us at the contact details below to arrange a refund or exchange.
Please Note:
Sale items are FINAL SALE and cannot be returned.
As well as discounted items are final and can't be returned.
QUESTIONS
If you have any questions concerning our return policy, please contact us at:
+966 11 227 1551
sales@ssc-sa.com
